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Benefits of Producing Virtual Reality Construction Customer Service Training Videos

Benefits of Producing Virtual Reality Construction Customer Service Training Videos

Top quality customer service training can make the difference between whether or not your organization builds repeat business, keeps customer complaints to a minimum, and increases overall sales. Disgruntled customers can pose many major concerns across your construction business, including increased employee turnover, but virtual reality construction customer service training videos can help. These videos are an excellent tool to teach your crew how to approach and effectively deal with customers without losing their trust.

Most of the time, construction is one of the more dangerous environments for a worker to be involved in. The customer service aspect of construction worker training is typically the least dangerous aspect of the job and is therefore generally nothing to worry too much about, but it does require employees to be properly educated. The use of video training, especially virtual reality video training, can improve customer outcomes while reducing the stress your employees may otherwise feel if they aren’t properly trained.

Just checkout these benefits of producing virtual reality construction customer services training videos that you can use to teach and train your crew on how to cope with customers.

 

  1. A Safe Environment for Training

Customer service training isn’t typically dangerous, but other types of construction training can be. To demonstrate how safe virtual reality training is, just think about the many different customer service scenarios that can be established for your workers to engage in with a virtual reality raining video series.   These types of videos can be used to teach:

  • How to deal with unsatisfied customers or clients. 
  • What to do in the event that a customer wants to change the plan.
  • How to cope with customer emotions.
  • How to walk customers through potentially dangerous situations or scenarios.

The use of scenarios-based, virtual-reality training videos to solve these various customer service issues is bound to provide a more accurate environment for your employees to train within so that they better understand the situations and how to handle them as they arise in real life.

  1. Repetitive Training for Mastery of Customer Service Concepts

With virtual reality construction customer service training videos you can provide your employees with repetitive training on the concepts that are most important to the customer service of your business. If there’s a particular concept that your employees are struggling with, they can engage in the virtual reality training over and over until they have fully mastered the concept and feel most comfortable with the understanding they have of it. Because the training is provided in a video, you can rest assured that a single training series can be used over and over again, even as you bring on new employees or seek to retrain existing crew members on past concepts that you’ve already trained on.

  1. Customize Training for Scenarios, Standards & Specific Needs

With construction customer service videos, the training can be fully customized to meet very specific training needs while touching on the exact standards that are key to your construction business. Since every construction business is unique, it’s important to understand that even in the real world there are going to be curveballs that get thrown into the everyday routines and steps that your employees take.  With video based customer service training for construction workers, customized training scenarios can improve educational outcomes by helping workers to relate to the content that they are learning and the unique scenarios that apply to their educational needs.

  1. Training is More Efficient

The use of virtual reality construction customer service training videos will make training your workers on the most appropriate methods of customer service more efficient and effective. When compared to physical training environments, or training manuals, virtual reality customer service training can be much more efficient. It has the power to help workers better understand the customer services training concepts that are being addressed, and in a fraction of the time. 

A short, 2-5 minute, virtual reality training video can pack an incredibly powerful training punch. Employees generally take upwards of half an hour to an hour of conventional training to learn the concepts that can be taught in under 5 minutes with video. Plus, short training videos are great for micro learning in which employees can learn important concepts across short bursts of educational content over a steady period of time.

construction crew for video

  1. Video Training Has Higher Retention 

Construction customer service training videos can provide a lot of powerful and incredibly useful information to your workers, but the information is only useful if your workers retain the information. With traditional in classroom style training, workers will forget up to 90% of what they are taught in the first 60 days, but with video training there is a consistently higher overall retention rate. Workers retain the majority of what they see in training videos and, when they need a refresher course, they can engage in video on-demand rather than having to wait around for the next training course to once again begin.

The benefits of producing virtual reality construction customer service training videos are certainly powerful and important, particularly for the workers that are receiving the training but also for the business owner. If you’re interested in more information about producing quality construction customer service training videos, give Beverly Boy Productions a call today!

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