Tips for Implementing Conflict Resolution Training Videos into Team Training Programs

The decision to implement a conflict resolution program into your existing team training may be the result of poor customer service or unwelcome interactions among employees, or it may come up as a result of the request of an outside agency such as OSHA which sets specific regulations regarding the education and training that must be provided to workers in certain positions. Regardless of how the decision to implement conflict resolution training comes up, the benefits can be substantial. In fact, conflict resolution training videos can be implemented into existing team training programs to improve interactions among employees and reduce the potential for mistreatment of customers while overall improving customer service. 

If you’re thinking about implementing conflict resolution training into your existing team training programs, Beverly Boy Productions can help. Not only do we provide full-service production of training videos, but with decades of experience and crews available worldwide, we provide convenient & professional production of conflict resolution training videos that you can use throughout your business. 

Why is Conflict Resolution Training Essential in Today’s Businesses?

Conflict resolution training videos certainly have their place in today’s businesses. Not only does the decision to initiate a conflict resolution training program into your existing team training improve employee abilities to appropriately deal with and react to the potential fallout that occurs when arguments occur on the job, but proper conflict resolution training can also:

• Improve the dynamics of your team helping your team to learn how to work together in an effective & efficient manner. 
• Reduce or completely eliminate compliance risks associated with the prevention of on-the-job conflict between employees and customers.
• Improve employee ability to provide great customer service and stronger sales despite the potential for conflicts to occur between clients, customers, and other employees.
• Improve the sense of community that your employees have at work so that they feel safe to share their opinions, ideas, or potential concerns with others without being mistreated or misunderstood.
• Minimize overall employee turnover rates while showing employees that you care about their needs and their training.

Implementing conflict resolution training videos into team training can also have other benefits that apply directly to your organization or to your team depending on individual needs. 

Tips for Using Conflict Resolution Training Videos 

Providing conflict resolution training requires essential planning of the topics and coverage that you intend to focus on for your team. The use of conflict resolution training videos makes implementing a conflict resolution training program incredibly easy, but don’t take easy for meaning that video training is anything less than effective! With professionally produced conflict resolution training videos, your team gets valuable training that they’ll be more likely to recall when the time comes to put that training to use. In fact, employees will recall upwards of 90% of what they learn via video compared to just 20% of what they read in a training manual.

To ensure your employees get the most out of the conflict resolution training videos that you put into your training program, make sure that:

• Training is employee-centered so that your team understands the situations you present and that the characters in the videos resemble your team so that employees relate.
• Training videos provide unique training paths that allow your team to learn at their own pace, build their confidence, and engage.
• Training is interactive. Consider the use of assessments and other interactive elements in the video training to keep your employees engaged.
• Training teaches real-world application of skills that your employees will resonate with and find useful. You want to provide your employees with actual problem-solving skills that relate to their needs.
• Training videos are short, topically focused, and easy to follow. You want your employees to connect with the content, find it interesting & useful, and maintain interest. About 5 minutes per video is ideal.
• Training highlights the value or importance of healthy conflict. Employees must understand that they should be accepting of the personal beliefs, culture, and attitudes that other coworkers may present. Differences are okay!

Tips on Creating Conflict Resolution Training Videos 

In addition to ensuring that your employees are aware of the importance of conflict resolution training, as a business owner, if you’re thinking about the use of conflict resolution training videos on your team it’s important for you to know how to most appropriately get started. Producing your own training videos is important because this is how you ensure that the videos resonate with your team, characters resemble your employees, and scenarios that are included in the storylines that are used to pitch the training will directly resemble the types of situations that your employees deal with on a regular basis.

Therefore, if you’re going to initiate conflict resolution training, the best way to get started is to create videos that are specific to your needs. Of course, that doesn’t mean we expect you to write the storylines and scripts, create the characters, and film the training videos! That’s a job for the professionals, like Team Beverly Boy!

When you hire a professional film crew to assist you with the production of conflict resolution training videos, the next steps in the production process are pretty simple. At Beverly Boy Productions, we recommend the following tips on creating conflict resolution training videos (and we follow these same tips when creating training videos for our clients):

• Keep the content short and focused. About 5 minutes per video is generally ideal.
• Make sure that each training video focuses on a single training goal and includes specific learning objectives.
• Videos must be professional. You don’t want to make the wrong impression on your team.
• Create interactive elements in the training videos to engage the team.
• Make sure that you have an accurate timeline and budget prepared for your training materials.
• Outsource tasks that you are not familiar with. Again, professional quality is essential.

Ready to get started? Beverly Boy Productions will produce conflict resolution training videos that speak to your target audience. Give us a call to learn more!