6 Important Topics to Cover with Fast Food Restaurant Training Videos

Employee turnover in the fast food industry is between 130 and 150% which equates to what some would call a “nightmarish” rate. Providing essential training to fast food restaurant employees is important, but it also adds to the overall estimated costs of employee turnover in the industry which is estimated at about $2,000 per employee. Such a high cost of employee turnover, is definitely cause for finding new, more affordable options to provide essential training that can positive impact restaurant operations and potentially reduce turnover rates. Producing fast food restaurant training videos to provide employees with necessary training just might be the answer!

If you’re considering fast food restaurant training videos, we’ve got the most important topics outlined for you to consider for your restaurant. Not only are these 6 topics essential to providing your employees with necessary training, they’re some of the most commonly found topics in restaurant training manuals, handbooks, and onboarding packets. 

1. Promotional Training Videos 

The use of promotional training videos for fast food restaurants is not what you might think. This isn’t training your employees on the different promotions you have, but instead it’s providing employee training that will help them to get a promotion themselves. For instance, you might have an employee that’s doing exceptionally well in his or her position and you consider providing additional promotional training for that employee to help him or her move up the ranks to a more advanced position within the restaurant. An estimated 25.5% of employees would prefer to have some kind of training on how to get promoted in the fast food industry.

2. Location Specific Training Videos

Each restaurant has its own unique needs and underlying challenges. Producing fast food restaurant training videos that can be used to provide specific training that covers concepts that are unique to a particular restaurant, brand, or location is essential to building a workplace culture that is unique and focused. 

These types of fast food restaurant training videos might include menu training, training on ingredients, preparation training, and individualized training on brand specific elements, especially in franchised restaurants.

3. Technology Training Videos  

Fast food restaurant training videos that cover topics relative to technology are essential for providing employees with information on how to operate equipment or otherwise engage in the use of location specific technological advances. There are many new technologies entering the restaurant industry all the time. Teaching new employees about the gadgets and gizmos that are important to the restaurant can improve employee understanding of essential equipment and tools that are necessary to perform their job.

4. Customer Service Training Videos

Much of the role for any employee working in fast food is to provide great customer service, and yet a study recently found that 70% of fast food employees have not received any prior customer service training. In order to ensure a healthy relationship between your employees and your customers, as well as to ensure a solid reputation for your fast food business, customer service training videos are essential for all employees to know what is expected of them in regards to how they treat customers.

5. Compliance & Safety Training Videos

Every fast food restaurant can find benefits in their decision to provide proper compliance and safety training. The use of video to deliver compliance training on topics like hygiene or simple tasks like clocking in or out for work can improve employee understanding of the various expectations involved in their roles without pinpointing a particular employee for not performing up to compliance. 

Likewise, the use of safety training videos that focus specifically on delivering the individual protocols that apply to your fast food restaurant can have several benefits both for you and for your employees. Employees appreciate the opportunity to learn from video while restaurant owners appreciate the ability to use a single safety training video to train hundreds or even thousands of employees.

6. Essential Skills Training Videos

Some skills, such as technical skills or customer service skills can only take your employees so far. When it comes to soft skills, like being polite, treating other employees with respect, or showing kindness to others it’s not only essential to provide training, but it’s essential that the training be delivered in a very specific way. You don’t want to make the employee feel like you targeted them specifically, or that you’re undermining their emotional intelligence.

Providing essential skills training with videos can improve employee morale and help to enhance the overall satisfaction of your employees to reduce turnover rates. These, and other, fast food restaurant training videos are essential to providing your employees with the information they need to feel comfortable, supported, and valued at work.

For help producing fast food restaurant training videos for your employees, give Beverly Boy Productions a call. With more than two decades of experience, and a wide variety of training videos produced over the years, we can’t wait to help you create employee training videos that will improve your employee morale and reduce your fast food restaurant turnover rate.